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Delete your xMap account

Last updated: 8 October 2026

This page explains how to delete your xMap account and what data is removed. You can delete it yourself inside the app, or email us if you cannot sign in.

This is a translation. If it differs from the Vietnamese version, the Vietnamese version prevails.

Option 1: Delete in the app

You need to be signed in to the account you want to delete.

  1. Open xMap and tap the menu button (☰) on the home screen.
  2. Choose Setting.
  3. In the Account group, tap Delete account.
  4. The app shows a Delete account dialog that reads: “This action cannot be undone. All account data will be permanently deleted.” Tap Delete to confirm, or Cancel if you change your mind.
  5. The app shows “Deleting...”. When it finishes, you are taken back to the sign-in screen.

If the deletion fails, the app shows an error on screen. You can try again later, or use Option 2.

What data is deleted

When you confirm, your account and the personal data linked to it are removed from our systems (see section 6 of the Privacy Policy). This includes:

  • Your sign-in account.
  • The profile linked to your account: display name, profile photo, language and theme preferences.
  • Accuracy-measurement records linked to your account (see section 2 of the policy).
  • Personal preferences and saved points linked to your account.

This action cannot be undone. Accuracy-measurement records from people who are not signed in are not linked to any account and are deleted automatically after 90 days.

Option 2: You cannot sign in, or cannot open the app

Email [email protected] with the subject Data deletion request, and include the email address you used for your account. If you use xMap without signing in, please say so in your message.

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